• A Request for Screening Form must be completed and submitted online within 15 days of the issuance of the penalty notice. The Screening process is to review and determine whether or not the parking infraction was committed. If the penalty notice was issued 16 days prior or more, and you would like to request a screening, please fill out a reason in the extension of time section of the screening form.
• An appointment with a Screening Officer will be held via telephone or correspondence based on your preference selected on the form. The Screening Officer is a Town employee who has been appointed by Town Council and is bound by Conflict of Interest guidelines.
• If you select correspondence, a written decision regarding your penalty notice dispute will be sent to you.
• If a telephone conference is preferred, an appointment will be scheduled for you to speak directly with a Screening Officer over the phone.
• If you are not satisfied with the decision made by the Screening Officer, you can request a review by a Hearing Officer.
  The request to meet with a Hearing Officer must be made within 15 calendar days of your Screening decision. The Hearing Officer is an independent third-party person appointed by Town Council and bound by Conflict of Interest guidelines and the Statutory Powers Procedure Act. The Hearing Officer's decision is final.

Telephone Conference Screening Appointments:

• A Notice will be sent to you confirming the date and time of your screening appointment.
• Screening appointments will be scheduled for the second Tuesday of each month, and additional dates, as needed. If you are not available to participate in a Telephone Conference Screening on the next scheduled Tuesday, please include this information on your Request for Screening Form with the reason for being unable to attend.
• You will be permitted a 15-minute time slot between 10:00 a.m. to 12:00 p.m. and 1:00 p.m. to 3:00 p.m., but you should make yourself available for the two-hour window. Your preference for a time will be considered but cannot be guaranteed.
• Screening appointments cannot be rescheduled or adjourned.
• Should you fail to be available during the scheduled time, the matter will be considered abandoned, and the Penalty Notice will be affirmed; in addition, a fee for having failed to appear will be levied.

If you have further questions regarding this process, please contact the Town Administration Office at 905-468-3266, By-Law Enforcement at ext. 226 or 0 for a Customer Experience Representative.